Tralila

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order is shipped.

2. Shipping Time

  • Standard Delivery: 3–7 business days (depending on location).

  • Delivery timelines may vary due to courier delays, weather conditions, or peak seasons.

3. Shipping Charges

  • Shipping charges are calculated at checkout.

4. Order Tracking

  • Once shipped, tracking details will be shared via email or SMS.

5. Incorrect Address

  • Please ensure your shipping address is accurate.

  • We are not responsible for delays or failed deliveries due to incorrect information.

6. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours with photos.

  • For lost packages, we will coordinate with the courier to resolve the issue.